pulibet Privacy Policy – How Your Personal Data Is Handled

What This Policy Covers

This Privacy Policy applies to all personal information collected by pulibet through its website, mobile browser platform, and any related services available to players in the Philippines. It covers data collected during registration, account use, payment processing, customer support interactions, and general browsing of the platform. By creating an account or continuing to use the platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, you should discontinue use of the platform and may request account closure. We recommend reviewing this page periodically, as it may be updated to reflect changes in our practices or applicable Philippine law.

1. Information We Collect

When you register for an account on pulibet, we collect personal information that is necessary to verify your identity, process transactions, and deliver a safe entertainment experience. This includes your full name, date of birth, mobile number, email address, and preferred payment method details such as your GCash-linked number. During the course of your use of the platform, we also collect activity data including login timestamps, game session records, deposit and withdrawal history, and device information such as your browser type and operating system. We may additionally collect information you provide voluntarily when contacting our support team or submitting feedback. All information collected is limited to what is reasonably necessary for the purposes described in this policy.

1.1 Automatically Collected Data

When you access the platform through a mobile browser or any connected device, certain technical data is collected automatically. This includes your IP address, device identifiers, session duration, pages visited, and referring URLs. This data is used primarily for platform security, fraud prevention, and improving the overall user experience for Filipino players. It is not used to identify you personally unless combined with account registration data in the context of an investigation or legal obligation. You may not be able to opt out of automatic data collection without ceasing use of the platform entirely.

2. How We Use Your Information

The personal information collected by pulibet is used for a defined set of purposes directly related to operating the platform and serving our players in the Philippines. These purposes include verifying your identity and age at registration, processing deposits and withdrawals in Philippine pesos, delivering customer support, sending account-related notifications, and complying with applicable regulatory and legal obligations. We may also use aggregated, anonymised data to analyse platform performance and improve the quality of our games and services. We do not use your personal information for unrelated commercial purposes, and we do not sell your data to third parties for their own marketing use.

2.1 Promotional Communications

If you have opted in to receive promotional communications, we may send you information about new games, special offers, VIP programme updates, and platform announcements via your registered mobile number or email address. You may withdraw your consent to receive such communications at any time by contacting our support team through the channels listed on the FAQ page. Withdrawing consent to marketing communications will not affect your ability to use the platform or receive essential account notifications.

3. Sharing of Your Information

pulibet does not sell, rent, or trade your personal information to unaffiliated third parties for their own commercial purposes. We may share your information with trusted service providers who assist us in operating the platform, including payment processors, identity verification partners, and technology infrastructure providers. These third parties are contractually required to handle your data securely and only for the specific purposes for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. In the event of a business restructuring or transfer of platform ownership, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

4. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be retained for a minimum period required by applicable financial regulations, even after account closure. When your data is no longer required for any lawful purpose, it will be securely deleted or anonymised. You may request information about the specific retention periods applicable to your data by contacting our support team via the FAQ page.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls limiting who within our organisation can view your personal data, and regular security reviews of our platform infrastructure. While we take data security seriously and apply industry-standard protections, no online platform can guarantee absolute security against all possible threats. You are responsible for keeping your account credentials confidential and for notifying us promptly if you suspect any unauthorised access to your account. For guidance on account security best practices, visit our FAQ page.

6. Cookies and Tracking Technologies

The pulibet platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how the platform is used. Session cookies are essential for the platform to function correctly and are deleted when you close your browser. Persistent cookies may be used to remember your login preferences and improve your experience on return visits. You can manage cookie preferences through your browser settings; however, disabling essential cookies may affect the functionality of the platform. We do not use third-party advertising cookies or cross-site tracking technologies that would share your browsing behaviour with external advertisers.

7. Your Rights

As a player based in the Philippines, you have certain rights in relation to your personal data held by pulibet. These include the right to access a copy of the personal information we hold about you, the right to request correction of inaccurate data, and the right to request deletion of your data where it is no longer required for a lawful purpose. You also have the right to object to certain types of processing and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact our support team through the FAQ page. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable Philippine data protection requirements.

8. Children's Privacy

The pulibet platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will take immediate steps to close the account and delete the associated data. If you believe that a minor has accessed the platform, please notify us through the support channels on the FAQ page so that we can act promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When material changes are made, the updated policy will be published on this page with a revised effective date. Your continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how your personal information is being protected.